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Feel free to ask anything about our product or make suggestions. Please read the FAQ below before contacting support.

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Your Questions Answered
Is Mailpost an Email Service Provider (ESP)?

Yes! We made Mailpost in order for our users to communicate with their audience through email and have a toolset that will allow them communicating efficiently.

Do you plan on adding more features in the future?

Sure! Mailpost is going to grow its feature set for years to come. If you have any feature suggestions, please let us know.

Do you provide any support?

Yes! We can help you out with any question related to Mailpost. Customer support is available here.

What is the difference between the Free and Paid versions?

With the free version, you can send up to 500 emails to a maximum of 100 different recipients in the 14 days after you begin your trial. The paid versions allow you to send more emails to more people each month or year, depending which subscription type you choose...

Why do my emails look different when I send them?

Not all email clients offer the same support for web fonts, and some of them have different ways of displaying emails. So it’s normal for your email to look slightly different for different people. If it doesn’t look at all like it should, though, we recommend using another product of ours - Postcards instead.

If I haven't used all of my email quota within a month/year, would it be transferred to the next billing cycle?

It’s best to use up your whole email and contact quota in each billing period, as they don’t roll over to the next one.

What if I decide to change a plan from monthly to annually and back?

Sure - you can switch your plan any time you like, and get a full refund on any purchases in the first 14 days after you make them. Make sure you ask for a refund for the old plan within those 14 days, though, otherwise you could end up being charged for two plans at the same time.

Can I send spam with Mailpost?

Attempting to send spam or phishing emails is not allowed on Mailpost and will be picked up by our detection system, which tracks bounces and complaints. If you do attempt to send spam or phishing emails, this will be considered a breach of our Terms of Service and your account will be suspended without a refund.

Why should I set up DKIM and SPF records for my domain?

In general, public webmail addresses (Gmail, Yahoo, etc.) are considered suspicious by most Internet Service Providers (ISPs). DKIM and SPF records help to ensure your emails don’t look suspicious by proving who’s sending them.

You’ll find more guidance on DKIM and SPF records in the step by step guide in your account.

What is a Bounce Suspension?

Bounces are emails that could not be delivered to an email address. A bounce could happen if an email address doesn't exist, or the recipient's email server cannot process an email because their inbox is full, or for other reasons.

If our systems detect that an account has a bounce rate higher than 2%, we might temporarily suspend the account while we take a look at what’s happening. If we find that the account is sending spam or phishing emails we’ll continue the suspension indefinitely. Or if it’s just a technical problem that we can solve, we’ll do so, then reinstate the account.

Why could the report section show inaccurate results?

There is a chance that some of your reports would show results that differ from other tracking systems. This could be because your recipients’ email clients are blocking tracking technology or images, or it could be because different tracking systems count bounces in different ways. Some email service providers make a distinction between ‘hard’ and ‘soft’ bounces; Mailpost only shows your bounce rate and as a whole, along with bounce status codes if you request it through our support channel.

Can I request a refund?

Sure! If you’ve purchased a paid subscription and you’ve changed your mind, that’s no problem. If something isn’t working, just let us know - we’ll fix it for you straight away. Either way, you have 14 days from the date of purchase to request a full refund, in line with our Terms of Service.

Can’t find an answer?

Contact us and we’ll get back to you as soon as possible.

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